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What dose Pintaobao service guarantee?

To ensure you have a nice shopping experience with safety and convenience, professional inspection will be offered when your orders arrive at our warehouse.

Inspection includes:

  Outward appearance (e.g. color, obvious visual defects, etc.)

  Size, design, version number (for clothing or accessory, as per the notes you filled in or your final correction.)

Due to the specialty of electronic digital products, we can only check it visually (e.g. item’s appearance, accessories). Quality & functionality issues are not included during inspection.

Free warehousing period: 3 months

It is possible to return the item if you receive anything (the item) with undetected defect (inspection policy above). We promise to process it in no time. Detailed check>>



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